Skip to main content

Post an event

Sign in

Disclaimer: Due to the current uncertainty regarding coronavirus, many events are being cancelled. Please contact the event organiser directly via the contact details on the listing if you are unsure.

Mangates presents

Crisis Management 1 Day Training in Canberra

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.



About this Event




Course Overview:


Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.


With our Crisis Management workshop your participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.


Target Audience:


Anybody who is interested in learning Crisis Management Skills


Learning Objectives:


By the end of the course, participants will be able to:




  • Understand Crisis Management and its preferred framework for the private and public sectors




  • Understand escalation of incident to crisis to disaster




  • Understand Civil Defence responsibilities




  • Apply effective crisis management tools and techniques for when an organization is under pressure




  • Develop an effective stakeholder management plan for use in a crisis




  • Identify measures that would improve their organizations' crisis management capabilities




Prerequisites:


None


Course Materials:


Attendees will receive a course manual with presentation slides and reference materials.


Technical Requirements:


For eBooks:


Internet for downloading the eBook


Laptop, tablet, Smartphone, eReader (No Kindle)


Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)


eBook download and activation instructions


Agenda:


Module One: Crisis



  • Internal Risks

  • External Risks

  • Aggression

  • Violence

  • Case Study

  • Module One: Review Questions


Module Two: Workplace Violence



  • Threats

  • Damage

  • Psychological Acts

  • Physical Acts

  • Case Study

  • Module Two: Review Questions


Module Three: Myths



  • Violence Just Happens

  • It Is Uncommon

  • Problems Will Solve Themselves

  • It Is Not Possible to Prevent Violence

  • Case Study

  • Module Three: Review Questions


Module Four: Escalation



  • Threats

  • Stalking and Bullying

  • Injury

  • Death

  • Case Study

  • Module Four: Review Questions


Module Five: Concerning Behaviors



  • Disruptive

  • Emotional Abuse

  • Causes Anxiety

  • Examples of Behavior

  • Case Study

  • Module Five: Review Questions


Module Six: Domestic Violence Indicators



  • Disruptive Calls

  • Poor Concentration

  • Bruising

  • Absences

  • Case Study

  • Module Six: Review Questions


Module Seven: Triggers of Workplace Violence



  • Reprimands and Terminations

  • Financial Strain

  • Loss of Loved One

  • Perceived Slights

  • Case Study

  • Module Seven: Review Questions


Module Eight: Conflict Dangers



  • Triggers

  • Action Point

  • Flashpoint

  • Identify

  • Case Study

  • Module Eight: Review Questions


Module Nine: Response



  • Note Areas of Concern

  • Discuss It

  • Report It

  • Report Extreme Cases to HR/Tip Line

  • Case Study

  • Module Nine: Review Questions


Module Ten: Strategies



  • Policies

  • Programs

  • Emergency Procedures

  • Train Employees

  • Case Study

  • Module Ten: Review Questions


Module Eleven: Wrapping Up



  • Words from the Wise

  • Review of Parking Lot

  • Lessons Learned

  • Completion of Action Plans and Evaluations




Category Business