Understanding and Responding to Financial Abuse for Business

This engaging and interactive 3-hour workshop will build your understanding of financial and economic abuse and improve your responses to customers experiencing it. The session is delivered in two parts:

Part 1 - Understanding Financial Abuse:

• Defining financial and economic abuse
• Tactics of financial abuse 
• Prevalence and impacts
• Domestic and family violence context
• The law and economic abuse.

Part 2 - Responding to Financial Abuse:

• Recognising potential indicators of financial abuse
• Developing empathetic, ethical responses to people experiencing financial abuse by:
  • Understanding the impact of financial stress and trauma
  • Appreciating the situational logic of their decision-making
• Resources and supports available.