De-Escalating Aggression and Managing Mental Health Risk

About

This course provides employees working in public-facing roles with the knowledge, skills, and

resilience to respond to disrespectful, aggressive and/or mentally unwell members of the public. It is

designed to increase awareness and build an understanding of a broad range of customer facing

challenges and mental health issues and ensure employees have the skills to maintain quality service

whilst still looking after themselves.

Date

Scarborough Multipurpose Space

163 The Esplanade , Scarborough WA